FAQ

Please view our FAQ’s for any concerns or queries

Nina’s Favourites prides itself on providing exceptional customer service online. You can find helpful and useful information on this page, and you can always take a look at what other customers have said about us on our testimonials and social media pages.

We have provided some information below to answer questions often asked by our customers, and we hope you will find this useful. If, however, you have any further questions, please email us at info@NinasFavourites.com or leave a message on the enquiry form under “Contact Us” and we will get back to you.

Shopping Information

Do you have a shop I can visit?

Nina’s Favourites is an online shop most products are available on the website, to see more products from the collection please follow Nina on the following social media accounts

Can I get my jewellery custom made?

Jewellery pieces from certain collections can be reproduced in accordance to your requirements, while other pieces cannot be customised. Please get in touch for more information on your design requirements and we will do our best to help you.

 

Where is your jewellery sourced from?

With the aim of creating a unique jewellery collection that stands out from the rest, we source from several different manufacturers within Asia. Our collection is currently composed by the styles of Punjab, Mumbai and Karachi.

 

How do I look after my jewellery?

The best advice for keeping the beauty of artificial jewellery is to keep it clean and dry. Exposing fashion jewellery to any type of beauty products, oils or water are accelerators of tarnishing. So make sure to always remove your jewellery before applying cream, perfume or when you wash your hands. If you have booked a make-up artist for your hair and make-up styling, do cover up your jewellery to avoid hairspray residue on your jewellery. When not in use, make sure your jewellery is kept safe and dry in jewellery boxes.

 

Do you host or attend any events?

Recently we’ve started to host pop-up shops in Slough under the banner of MiNi Bazaar which is a great opportunity to view the full collection in person and bring your outfits to match your jewellery.  Follow us on our social media channels to stay up-to-date with upcoming events.

How can I get additional information on the item I am thinking of purchasing?

If you require more information on a product, for example product dimensions or further pictures please get in touch at info@ninasfavourites.com

 

 

How do I pay?

Payment information is processed securely by Stripe. All transactions take place via secure connections, protected with the latest industry standard security protocols. Utilising Stripe gives us the ability to provide a larger variety of debit and credit card vendors.

Is Buying On-Line Safe?

Yes, it’s extremely safe for you to place an order online with Nina’s Favourites. We don’t save any card details and all payments are authenticated by Stripe. From the moment you click purchase to us receiving the details for the order. All information is being transported by a secure encrypted layer, which means that in the unlikely event of the information being intercepted by someone else, it cannot ever be read.

Orders and Returns

How is my order delivered?  when should I expect to receive my order?

If an item is in stock we will try to send it out within 1- 2 working days. Items made to order will be assessed and time scale quoted individually, please get in touch. Please note not all items can be re-stocked due to our manufacturer’s productions cycles. If an item is not in stock and there has been a glitch on the website stock control or there will be any other delay, we will notify you in the first instance.

How much is postage?

Buyer covers the postage cost unless in a promotion activity offers free delivery where this is clearly stated. Buyer covers the postage cost which is non-refundable.
Postal rounds are done twice a week, please make sure you are providing an address where you or someone can sign on your behalf upon delivery. All boxed pieces are sent by Royal Mail’s 2nd class signed for at £4.20 for items under £100 of value. The website will automatically calculate your delivery costs at check-out. Currently, orders through the website are only posted to mainland UK, but should you wish to order an item internationally, please feel free to get in touch so we can assess your order individually. We accept no liability for when Royal Mail fails to deliver but will do our utmost to trace all parcels we send.

What if I receive my order but the package has been tampered with or is open upon arrival? 

Please do not accept any parcels which has either been opened or damaged during transit. Please contact us and make us aware as we cannot be liable for any orders that you have accepted which are damaged upon arrival.

How Can I Return a Product?

Jewellery is bought “as seen” online through pictures/videos.  If you have any doubts, we encourage you to ask for details and additional information about the product before placing an order. We regret that for hygiene reasons we are unable to offer a refund or exchange on any jewellery that includes earrings and naths, be it full price or sale products. If your item arrives faulty then this needs to be reported via email to info@ninasfavourites.com with pictures of the faults within 48hrs of receipt of the item. In the event of a refund it will be dealt with as a case by case basis based on the circumstances. For any items posted back for a possible refund, the customer will pay for the refund postage,  which is non-refundable. Returns of a faulty item: Return postage of faulty items is paid by Nina’s Favourites, and are to be posted back, only after agreement, by the buyer in original packaging and postage is only refunded up to £4.20 (The standard rate for second class signed for postage by Royal Mail) and it is advised to retain the postage receipt as we are not responsible for any items lost in the post.

Who should I to contact if I have any questions?

Should you have any questions please contact us using the contact form on the website under “Contact Us” or directly on email: info@ninasfavourites.com and we will do our best to assist you. Please note that questions sent to our social media accounts may not be responded to in time or may be overlooked.

Can I return my jewellery if it changes colour?

As mentioned in the previous section it is important to take care of your jewellery. To maintain the beauty of your items please remove items before spraying chemicals such as perfume and hair sprays and remove while exercising, swimming and showering. It is recommended that your jewellery from Nina’s Favourites should avoid contact with harsh chemicals perfumes, lotions or hair products, as these may damage the layer of metal plating and cause discolouration.

Each persons oils make metal react differently, if discolouration occurs it may be due to skin-metal oil reaction. In this case, it is not our responsibility to refund or exchange your item. Nina’s Favourites is not responsible for the maintenance of your jewellery.